Terms of Service

Last updated: July 13, 2026

These Terms of Service ("Terms") govern your use of the LocalLine app and services. By creating an account or using LocalLine, you agree to these Terms.

1. Accounts

You must provide accurate information and verify your phone number via OTP to use LocalLine. You are responsible for maintaining the security of your account.

2. Roles on the Platform

Customers may browse shops, place orders, and track deliveries. Merchants may list products for sale, subject to admin approval. Riders may accept and fulfill deliveries. Each role has its own responsibilities and is subject to approval or verification where applicable.

3. Orders, Pricing & Fees

Order totals may include the item subtotal, a delivery fee (based on distance), a platform fee, applicable discounts, and an optional tip. Merchants receive their subtotal minus any applicable platform commission. Riders receive a base delivery amount plus any tips and applicable incentives. Admin-configured rates may change from time to time.

4. Cancellations & Refunds

See our separate Refund & Cancellation Policy for details.

5. Merchant Terms

Merchants are responsible for the accuracy of their product listings, pricing, and stock status, and for preparing orders in a timely manner. Products and shops are subject to admin approval and may be removed for policy violations.

6. Rider Terms

Riders are independent delivery partners responsible for safely and promptly delivering accepted orders. Repeated skipped deliveries or policy violations may affect a rider's standing on the platform.

7. Prohibited Conduct

• Providing false information during registration or order placement.
• Misusing the platform to harass other users.
• Attempting to circumvent the platform's payment, rating, or approval systems.

8. Limitation of Liability

LocalLine facilitates connections between customers, merchants, and riders, and is provided on an "as is" basis. To the maximum extent permitted by law, LocalLine is not liable for indirect or consequential damages arising from your use of the platform.

9. Termination

We may suspend or terminate accounts that violate these Terms. You may stop using LocalLine and request account deletion at any time.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of LocalLine after changes take effect constitutes acceptance of the updated Terms.

11. Contact

For questions about these Terms, please raise a support ticket in the app.